Service Desk Co-ordinator

  • Competitive Salary
  • Permanent full time position
  • Company Pension Scheme
  • Free Parking

Excel Vending is constantly moving forward and that’s why, thanks to our continued growth, we have an exciting opportunity for a Service Desk Co-ordinator. As an experienced, energetic and enthusiastic Service Co-ordinator you will have:

  • E3, Access Dimensions skills or similar experience in Service based operating systems
  • Competent Word and Excel knowledge.
  • Communication -Strong verbal and written skills to deal with busy Service Desk traffic.
  • Preparation of weekly Service Reports to Management Team.
  • Team orientation – to work as part of a vibrant and established administration team which is completely Customer focused.
  • Customer Call Handling – taking and recording service breakdown calls and expediting to service engineers, through to machine fix, closing of call and invoicing customer.
  • Parts – ordering, arranging delivery/return, service exchange and warranty administration.
  • Confidence and responsiveness to all customer enquiries and requests to ensure complete satisfactory outcomes

If you have excellent people skills, thrive on daily challenges and can work as a dedicated team player then our support and training will ensure that your career move to Excel Vending will be a successful and rewarding one.

Apply now to with your CV. Please be advised that Disclosure Scotland and five years employment references will be required.

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