Fully Managed Service
The primary purpose of any vending operation is to provide convenience for your staff, but this needn’t mean the provision of a vending service is a burden to the business.
Excel’s fully managed service offers the best possible solution; so, your people will have easy access to the products they want, but it will be provided with minimum inconvenience to you.
Our highly experienced Vending Operators are responsible for the maintenance, cleaning and stocking of your vending machines. Regular planned visits ensure that your machines are operable and adequately stocked at all times. We also provide detailed reports on sales and machine usage that ensure the vending operation is operating efficiently for you and your staff.
On the rare occasion there’s an issue with one of our machines, our standard response time to service breakdowns is 4 hours, and we introduce bespoke SLA’s for each client. We meet our SLA’s over 95% of the time, with the closest service representative always routed to attend to your needs.