Our customers know that customer service is paramount at Excel Vending, it is at the heart of everything we do. Yes, the quality of our vending machines has helped us to become Scotland’s leading vending solution provider, and the quality of products we provide in the machines helps to make each of them profitable. However, the real success of Excel Vending is in its people and the service they provide to each of our customers.
From the Vending Operators to the Sales personnel, we pride ourselves in ability to put the customer’s needs first. However, this ethos doesn’t stop with the ‘front of house’ personnel, we believe the customer service culture should run through the entire company, that’s why we are delighted to announce the arrival of Thomas Ward, our new Financial Controller who will head up our team of five in the Finance Department.
We truly believe the financial management of the company and the financial dealings with each of our customers is every bit as important as the quality of the products we provide. We are therefore delighted to entrust this part of the business to a highly qualified CA who will provide efficient service when you are dealing with our Finance Department.
Jane MacDonald, Managing Director at Excel explains, “Excellent stewardship over the past 23 years has got us to the stage we are at today, however we are continuing to expand and we are bringing in the right people throughout the business to ensure continued growth. Thomas Ward’s appointment is indicative of how seriously we take our relationship with the customers. It’s more than just an efficient account manager on the other end of the phone, we are keen to ensure that our customers receive the best possible attention even in financial and administrative matters”.
Thomas Ward brings a new level of expertise to the business; vending solutions are evolving all the time, as are the financial arrangements around the provision of our services. Thomas’s financial expertise will ensure our customers get the most financially efficient deals for them, and that they get a level of reporting that is second to none in the industry.
We look forward to introducing Thomas to many of our customers in the coming months. However, as Excel customers already appreciate, we are committed to transparency, so if you’d like to come and visit us at any time, Thomas will be happy to take you through our financial procedures, and our business development team will be pleased to show you the state-of-the-art vending machines in the showroom – we may even be able to throw in the odd coffee too!!!
If you would like to discuss Thomas’s appointment with Jane MacDonald please email her at Jane@excel-vending.co.uk, or call her on 0845 60 40 111.