Excel Vending has exceeded our expectations as a first rate partner in the provision of vending in all our sport and leisure facilities within East Lothian. As we have a number of sites, the requirements for vending can vary, this is never a problem for any of the staff employed by Excel, who deserve a great deal of recognition with regards to customer care in readily adapting the goods supplied to meet our business and customer needs.
It can be difficult to find companies who know the real value of working in a partnership with their customers and not just become a product provider. Jane MacDonald can be extremely proud that she and her staff have got this balance just right!
We at enjoy leisure are delighted in our business relations with Excel and look forward to working with them in the future, in continuing to build and improve upon our current success in providing quality products and increasing sales."
Now in our second term with Excel Vending Limited we cannot emphasise enough the importance of the 1evel of service and support we enjoy from Jane and her team.
As a 24/7 manufacturing site our workforce have become reliant on the vending services on offer in our canteen and office areas. The products and service package provided by Excel Vending fits the bill exactly for our needs and provides just the right mix of healthy eating options alongside the usual vending Snack favourites, Cold drinks, Hot Teas and Coffees.
At the installation of our new machines the customer service personnel did such a good job promoting and explaining the new equipment that we were inundated with some tremendous feedback which we were happy to report back to them (now it might just have been the freebee mini chocs !) but it just indicates another area in which this company “Excel”"
We have enjoyed and continue to enjoy a long standing relationship with Excel Vending Limited, our sole supplier of vending machines and sole provider of vending services throughout our national network of 61 depots stretching from Elgin to St. Austell and from Bangor to Norwich.
We are the UK’s largest independent Plant and Tool Hirer and have experienced considerable growth in our group turnover which now stands at £98.0m. Despite our considerable size, both in terms of depot locations and turnover , we will always deal with suppliers such as Excel Vending who can demonstrate competitive pricing and exemplary levels of customer support and service .
I have been dealing with Excel Vending since joining GAP in September 2002 and have formed an excellent working relationship with Jane MacDonald, Managing Director. Jane and her team have continuously worked hard in meeting our demanding requirements. Jane and her team share the same values as we do family owned with drive and determination but always remembering the importance of customer service.
We look forward to continuing our excellent working relationship with Excel Vending and are equally proud to be a long standing customer of Excel Vending."
Excel Vending understand what is very important to our business, and we have found all of their team to be very responsive. Compared to previous companies we have worked with, Excel Vending‘s service is first class, their team are experienced and knowledgeable.
We decided to work with Excel Vending not just for their extensive experience, but also for their understanding of our business and requirements that they demonstrated during the procurement process."
HML have been working in partnership with Excel Vending since October 2010. They supply all of our hot and cold drinks vending, as well as our snack vending. We wanted to work with Excel for three specific reasons. First & foremost, their proposition was clear and straightforward, without being dressed up as something it wasn’t. Secondly, their pricing structure represented genuine value for money. Finally, the quality of service they promised was exactly what we were looking for, having found our existing supplier wanting in that area.
Almost three years into our partnership and l’m delighted to say that Excel Vending have lived up to all that they promised in their tender submission. In addition, they have been responsive to changes in our requirements providing solutions which have been beneficial both for them, as well as ourselves and our staff.
Despite being an organisation based in three sites across the UK, HML in Glasgow use a number of locally based suppliers for many of our outsourced services. Excel Vending represent a first class example of a local supplier in touch with the needs of its customers. We meet regularly with the Account Manager to discuss progress, adapting the service or selections where appropriate. HML are delighted with the service that Excel Vending provides and would have no hesitation in recommending them to others."
Excel Vending understand what is important to our business, and we have always found the team to be responsive and happy to help us with all our vending machine requirements. They have not only met the standards we were hoping for, but have far exceeded them.
All of our staff are delighted with the quality of products and services we receive from Excel Vending. We could not recommend them highly enough, and, have indeed, recommended them to our colleagues at other NHS 24 sites."